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Refund Policy

Refund Policy content

Refund Policy

Effective Date: 5 October 2026

At Kaveat Pty Ltd ("we," "our," or "us"), we want you to have an excellent experience with our software-as-a-service application ("Service"). Because our Service is delivered digitally, we maintain a clear refund policy outlined below.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). This policy operates alongside and does not limit your statutory rights under the Competition and Consumer Act 2010.

1. Consumer Guarantees & Statutory Rights

Under Australian Consumer Law, you are entitled to a remedy if our digital service fails to meet a consumer guarantee. For general information about services that are paid for but not received, see the ACCC consumer guidance.

  • Major Failure: If the Service suffers from a major failure, such as the platform being completely unusable for an extended period or fundamentally failing to deliver the core functionality promised, you have the right to cancel your service contract with us and receive a refund for the unused portion of your subscription or compensation for its reduced value.
  • Minor Failure: If the Service has a minor issue or technical glitch, we will remedy the issue within a reasonable time. If we fail to fix the issue within a reasonable window, you may be entitled to cancellation and a prorated refund.

2. Change of Mind Policy

Please choose your subscription carefully. Except as required by the Australian Consumer Law or explicitly stated in Section 3:

  • We do not offer refunds if you simply change your mind, decide you no longer need or want the Service, choose an incorrect plan, or find that your personal financial circumstances have changed.
  • It is your responsibility to cancel your subscription prior to your scheduled renewal date if you do not wish to be billed for the subsequent period.

3. Free Trials and Billing Cycles

  • Free Trials: You will not be charged during the advertised trial period. If you do not cancel before the trial period expires, your chosen payment method will automatically be billed for the upcoming subscription cycle.
  • No Retrospective Refunds: If you forget to cancel before your subscription renews, we are not obligated to issue a retrospective refund for that billing cycle.

4. Cancellation and Access

  • You can cancel your subscription at any time via your account settings dashboard or by contacting our support team.
  • Upon cancellation, you will continue to have full access to the Service until the end of your current paid billing period (the "remainder of the cycle").
  • No prorated refunds or partial credits will be issued for unused days within a billing cycle if you cancel mid-month.

5. Requesting a Refund

If you believe you are entitled to a refund under the Australian Consumer Law or due to a system billing error:

  1. Contact our support team in writing.
  2. Provide your account email address, invoice number, and a detailed description of the issue or major technical failure.
  3. We will assess your claim in good faith and notify you of the outcome within a reasonable timeframe. Approved refunds will be processed back to the original payment method used.